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FAQ


What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship all over the world?
Yes, absolutely. We ship worldwide.

Where do we ship your product?
Our offices are located in Lyon, France. Our international warehouses are located in the United States and China.

Do you provide tracking information for the product?
Yes, wait 3 days after your order and ask us via email at info@thegrandwarehouse.com

Missing some items from my order, what's going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@thegrandwarehouse.com and we will send you a similar replacement item as soon as possible.

Where are you located?
We are located in Lyon, France

I still have not received my order. What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us by email at info@thegrandwarehouse.com

Do you have a refund policy?
We do our best to solve any problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and the product (s) concerned are not settled . For more information, please read more about our refund policy https://www.thegrandwarehouse.com/pages/refund-policy